Refund policy

At TWOJCUSTOM, we are committed to ensuring your satisfaction with every purchase. Please read our return policy carefully to understand your rights and responsibilities.

  1. General Returns:

    • We gladly accept returns on non-customized items within 14 days of the purchase date.
    • Items must be unused, in their original packaging, and in resalable condition.

  2. Custom Orders:

    • Unfortunately, we cannot accept returns on custom orders as they are specially crafted to your unique specifications.

  3. Damaged Items:

    • In the rare event that you receive a damaged item, please contact us within 2 days of receiving the order.
    • To initiate a return for a damaged item, you must provide clear photographs of the damaged product and its packaging.
    • Damaged items must be returned within 14 days of the initial contact.

  4. Replacement or Refund:

    • For damaged items, we offer the choice of a replacement or a full refund.
    • Once the damaged item is received and inspected, we will process the replacement or refund promptly.

  5. Return Process:

    • To initiate a return, please contact our customer service team at twojcustom@gmail.com.
    • Clearly state the reason for the return and provide necessary information such as order number, item details, and images of damaged items if applicable.
    • Our team will guide you through the return process and provide any necessary instructions.

  6. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to an error on our part.
    • We recommend using a trackable shipping service for returns to ensure safe and prompt delivery.

  7. Refund Processing:

    • Refunds will be processed using the same method of payment used for the original purchase.
    • Please allow 10 business days for the refund to reflect in your account.

Please note that our policies may be subject to change, and any updates will be communicated through our official channels. Thank you for choosing TWOJCUSTOM, and if you have any questions, feel free to reach out to our customer service team.

TWOJCUSTOM,

twojcustom@gmail.com